Terms and Conditions – Bicycle Rental<\/p>\n\n
Definition of the conditions and civil responsibilities of clients who enter into an agreement with the commercial company **BIKESUL, UNIPESSOAL LDA** – corporate entity no. 509 739 512, represented by an accredited collaborator, with its registered office at Rua C\u00e2ndido dos Reis, No. 62, 8375-105 S\u00e3o Bartolomeu de Messines, Portugal, also with a store in Guia – Albufeira, at Rua Emigrante No. 5, Guia 8200-440 Guia, Albufeira, hereinafter referred to as **BIKESUL** in this contract.<\/p>\n\n
Article 1\u00ba – Object<\/p>\n\n
BIKESUL provides the rental service to the Client, and the Client rents the vehicle described in the specific terms of the contract to be signed.<\/p>\n\n
Article 2\u00ba – rentzl<\/p>\n\n
1. The amount, frequency, and due dates of the rental for the use of the vehicle are defined in the specific terms.<\/p>\n\n
2. The payment for the rental will be made in cash or via ATM transfer, in accordance with the table set out in Clause 5.<\/p>\n\n
Article 3 – Location and Hours<\/p>\n\n
Bikes may be rented at any of BIKESUL’s service points during the following hours: Monday to Friday from 09:00 to 19:00, Saturday from 10:00 to 13:00 and 14:00 to 17:00. Closed on Sunday for staff rest.<\/p>\n\n
Delivery Fee – Upon request<\/p>\n\n
Article 4\u00ba. – Rental Conditions<\/p>\n\n
1. The bikes will be rented only during operating hours and for the minimum contracted period.<\/p>\n\n
2. Renting the bike requires signing the contract as well as subscribing to a civil liability insurance contract.<\/p>\n\n
3. It is mandatory, at the time of rental, to present a valid personal identification document with a photograph.<\/p>\n\n
4. The bike rental is reserved for individuals over 18 years old (or minors if accompanied by a legal guardian who provides a term of responsibility), provided they present valid documentation.<\/p>\n\n
5. BIKESUL reserves the right to refuse bicycle rental to anyone who is clearly under the influence of alcohol or any other illegal substance, or to anyone who is unable to use the bicycle, as well as to anyone who has previously breached rental conditions.<\/p>\n\n
6. A form shall be filled with the results of bicycle verification jointly undertaken by BIKESUL and the Client, regarding the state of the equipment both before and after the rental period.<\/p>\n\n
7. If requested upon bicycle rental, a helmet, bike lock, emergency kit, and air pump will be made available to the Client. The Client will also receive a copy of the rental contract;<\/p>\n\n
Article 5 – Rental prices<\/p>\n\n
1. Bicycle rental prices vary according to the rental period<\/p>\n\n
2. Prices are indicated in the following table; \n \n3. For each extra hour beyond the duration of the contract, a fee of \u20ac20.00 will be charged<\/p>\n\n
4. Returning the bicycle before the contract expires does not imply a reimbursement of any amount previously paid for rental time.<\/p>\n\n
Article 6 – Deposit or Vehicle Protection Service<\/p>\n\n
1. Upon rental, the Client must pay a deposit equivalent to 10% of the bicycle’s value according to the table in article 13-2 or acquire the vehicle protection service available from Bikesul company in order to cover stealth or vehicle damage caused by accident or crash. This service covers:<\/p>\n\n
2. Exceptions: Damage caused by negligent use, damaged caused by noncompliance with road traffic laws; Traffic accident involving other vehicles. In which case the legal authorities must be summed to access responsibilities on site. An insurance declaration form must be fulfilled (declaration form will be provided with the bicycle). \n \n3. In case of deposit, the amount will not be returned if the bicycle or any other equipment made available present partial and\/or total damage due to incorrect use, regardless of who is at fault, but only if the Client refuses to voluntarily pay for the damaged parts according to the quote presented by our company’s mechanic.<\/p>\n\n
Article 7 – First Party’s Obligations<\/p>\n\n
a) To provide the Client with the vehicle, which is the subject of this contract, together with the documents and equipments mentioned in the special conditions,<\/p>\n\n
b) To ensure the vehicle can be used to serve the intended purpose,<\/p>\n\n
c) To provide support in case of breakdown or accident, doing all that is necessary to help the Client.<\/p>\n\n
Article 8 – Second Party’s Obligations<\/p>\n\n
a) To use the bicycle in a normal and cautious fashion, abiding by traffic rules;<\/p>\n\n
b) To refrain from using the bicycle in a way that may compromise its performance and safety;<\/p>\n\n
c) To pay the rental;<\/p>\n\n
d) To lodge a deposit;<\/p>\n\n
e) Not to sub-rent the bicycle<\/p>\n\n
f) Not to lend, assign, transfer, adapt or modify the bicycle;<\/p>\n\n
g) Not to transport other people;<\/p>\n\n
h) To refrain from using the bicycle in all kinds of sports competitions;<\/p>\n\n
i) To allow an inspection of the bicycle by BIKESUL, even during the rental period;<\/p>\n\n
j) To follow the rules and procedures laid down in article 12 in case of an accident;<\/p>\n\n
k) To immediately call BIKESUL informing of any deficiency or anomaly found when using the bicycle;<\/p>\n\n
l) To immediately call BIKESUL in case of theft or damage caused by a third party;<\/p>\n\n
m) To pay any fines, penalties, and similar expenses related to the use or possession of the bicycle during the rental period;<\/p>\n\n
n) Not to use the bicycle outside the territory of the municipality where the bicycle was rented;<\/p>\n\n
o) To return the bicycle when the rental is over, together with the equipment and documents mentioned in the special conditions, as well as any extras provided, in a state consistent with their normal use.<\/p>\n\n
p)\u00a0To pay the cost of any malfunction according to our mechanics’ quote.<\/span><\/p>\n\n Article 9 – Hazard and Insurance<\/p>\n\n 1. Without prejudice to relevant provisions in the national legislation, the Client shall be liable for all risks of bicycle loss or damage.<\/p>\n\n 2. By signing the bicycle rental contract, and while it is in force, the Client is obliged to take the insurance in favour of BIKESUL covering the following hazards;<\/p>\n\n a) Damage to third parties: material damage to property, as well as material and non-material damage to third parties due to reckless driving.<\/p>\n\n 3. The Client must pay the insurance company, through BIKESUL, the insurance premium.<\/p>\n\n 4. The insurance policy specifically sets out that, in the case of an accident, compensation must be directly paid by the insurance company to BIKESUL.<\/p>\n\n 5. In case of a damage claim against BIKESUL by third parties due to damage caused using the bicycle and not covered by the corresponding policy, BIKESUL may enforce its right of recourse against the Client for the paid amounts.<\/p>\n\n 6. Upon conclusion of this contract, the Client may choose to hire a Personal Accident Insurance to cover any situation that may affect his\/her own physical integrity. Coverages and deductibles of that insurance are indicated in the following table:<\/p>\n\n 7.\u00a0O Cliente pode optar por subscrever, no ato de assinatura do contrato, um Seguro de Acidentes Pessoais de forma a prevenir situa\u00e7\u00f5es em que a sua pr\u00f3pria integridade f\u00edsica fique afetada.<\/p>\n\n As Coberturas e franquias desse seguro s\u00e3o como indicado na seguinte tabela:<\/p>\n\n Article 10 – Return and Cancelations<\/p>\n\n 1.\u00a0At the end of the rental period, the bicycle must be returned to the same office where the contract was signed, unless agreed otherwise, and during the office hours indicated in article 3<\/span> 2.1.<\/strong>\u00a0Less than 48h, will be charged\u00a01 day of rental per bike.
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\n2.2.\u00a0<\/strong>For rentals of 10 or more bikes:
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\n\u00a02.2.1.<\/strong>\u00a0Until 7 days from the rental start date,\u00a0it will be refunded the total deposit amount, deducted of bank costs.
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\n\u00a02.2.2.\u00a0<\/strong>Less then 7 days from the rental start date, no refund.<\/p>\n\n 3. Failure to comply with the previous provision shall imply the payment of a penalty of \u20ac100.00 per day of delay; that sum shall be taken from the lodged deposit.<\/p>\n\n 4. Returning the bicycle to an office other than the delivery one requires an express agreement between the parties.<\/p>\n\n Article 11 – Liability for theft and damage caused by an accident<\/p>\n\n 1. The Client is liable for theft of and damage to the bicycle and any accessories made available during the rental period unless the client has contracted the Vehicle Protection Service.<\/p>\n\n 2. In case of bicycle theft, the Client shall immediately inform BIKESUL, at any of its offices or by phone, and report the case to the police authorities (PSP – Pol\u00edcia de Seguran\u00e7a P\u00fablica, or GNR – Guarda Nacional Republicana).<\/p>\n\n 3. Not returning the bicycle at the end of the duration of the contract implies complete loss of the deposit amount and the obligation to pay the rest of the total value of the bicycle.<\/p>\n\n 4. The Client will be liable for any damage caused by an accident or by inappropriate use of the bicycle, as well as for any malfunction or damage of accessories, regardless of who is at fault in the accident. General conditions of the insurance regarding any third parties involved in the accident shall apply.<\/p>\n\n 5. Withholding the deposit amount serves the sole purpose of bicycle replacement or damaged part repair.<\/p>\n\n Article 12 – Malfunction<\/p>\n\n 1. Should the bicycle in use by the client breaks down for any reason out of his\/her control, the Client shall immediately notify BIKESUL, either personally at its offices, or by calling the numbers 289 561 310 or 919 012 705, so the bicycle can be replaced.<\/p>\n\n 2. Should it be impossible to replace the bicycle, the total amount regarding the rental period will not be charged, and a bicycle will be made available at another time to be agreed.<\/p>\n\n 3. When returning the equipment, the Client shall inform BIKESUL of any deficiency or malfunction in the bicycle or in any other material made available.<\/p>\n\n Article 13 – Price Table of Equipment in case of malfunction<\/p>\n\n In the case of damage to the Equipment (excluding reasonable wear and tear, and any damage to inner tubes), however caused, the Client will be responsible for and will pay Bikesul for the full cost of all repairs, including the cost of replacing any damaged parts and any labor to restore the Equipment to the condition it was in at the commencement of the Hire Period. For the avoidance of doubt, Bikesul has the sole right to reasonably determine: (a) whether the Equipment has been damaged during the Hire Period; (b) whether such damage is beyond reasonable wear and tear; (c) the extent of such damage; and (d) the full cost of the repairs required.<\/p>\n\n 2. In case of damage to the rented bicycle, the Client shall pay for the damaged parts according to the quote made by our mechanics. Bicycle repair cost shall be accrued by the cost of vehicle still stand, at the rate of \u20ac30.00 per day, to a maximum of 3 days.<\/p>\n\n Article 14 – General Provisions<\/p>\n\n 1. Bicycle rented by BIKESUL are the exclusive property of the First Party and are intended for leisure rides.<\/p>\n\n 2. The Client is free to choose his\/her preferred itinerary, as long as the rules in this contract are observed.<\/p>\n\n 3. BIKESUL recommends the use of adequate protective accessories, like a helmet, gloves, and other items that may be necessary for increased safety (eyewear, knee and elbow pads, etc.).<\/p>\n\n 4. BIKESUL recommends utter caution when using the bicycle and warns that all traffic rules must be observed when riding.<\/p>\n\n 5. Each bicycle can only carry one person;<\/p>\n\n 6. The territory where a BIKESUL bicycle can be used is limited to the municipality where it was rented and neighbouring municipalities.<\/p>\n\n Article 15 – Unforeseen Situations and disputes<\/p>\n\n Any situation neither mentioned nor provided for in this contract shall be dealt with under the national applicable law and ordinary courts shall be competent, namely the Judicial District Court of Albufeira (Tribunal Judicial da Comarca de Albufeira).<\/p>\n\n Article 16 – Acceptance of general rules<\/p>\n\n The use of the bicycles available for rent at any of BIKESUL’s offices implies full knowledge and acceptance of the terms in this contract.
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\nBoth parties declare to willingly agree to the rules in this Contract, which they know, understand, and accept. The Contract is done in duplicate, dated and signed on the front page by both parts, each of which will keep one copy.<\/p>\n\n Article 17 – Personal Data Processing<\/p>\n\n All personal data collected by BIKESUL is provided voluntarily and will not be transmitted to third parties, unless authorized by the client for this purpose, or in cases explicitly referred to in the contract.
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\n________________________________________________________________________________________________________________________________________<\/p>\n\n 1. Identification of the parties<\/strong><\/p>\n\n The parties of these terms and conditions are Bikesul Unipessoal Lda, as the first party, a company incorporated and registered in Portugal with legal person number PT 509 739 512 whose registered office at Rua Candido dos Reis, 62, 8375-105 Sa\u0303o Bartolomeu de Messines, represented of any of its duly identified staff members (\u201cus, we, our\u201d) and you, as second party, purchaser of a product or \/and hirer of our Equipment, and here and after referred as \u201cthe client\u201d.<\/p>\n\n Bikesul is registered at the Portugal National Tourism Organization, the National Board for Tourism activities:<\/p>\n\n RNAAT \u2013 361\/2015 and RNAVT \u2013 8803<\/p>\n\n The Contract is between the Company and you (\u201cBikesul\u201d and \u201cyou \/client\u201d in these conditions), being any person traveling or intending to travel on a trip operated by us including any person who is added or substituted after booking. <\/p>\n\n We both agree that Portuguese law (and no other) will apply to your contract and to any dispute, claim or other matter of any description \/and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Portugal only. <\/p>\n\n No employee of the Company other than the Director has the authority to vary or omit any of these Terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.<\/p>\n\n Except for the company’s Director, no employee has the authority to alter or omit any of the terms set out in this Contract. No discount or refund guarantee will be considered unless confirmed in writing by Bikesul.<\/p>\n\n 2. Booking and Paying Conditions<\/strong><\/p>\n\n 2.1.\u00a0<\/strong>To Secure booking, we must receive a payment of the minimum 50% deposit of the total trip price, per person, (or full payment if booking within 40 days of the start of your trip or at an earlier stage for some trip.) A higher deposit might be requested if any supplier(s) requires additional payment at the time of booking \/prior to balance due date. The applicable deposit will be confirmed at the time of booking. All Clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following conditions:<\/p>\n\n 2.1.1.<\/strong>\u00a0They have read and accepted our Booking Conditions and general information pages contained in our brochure and\/or on our website.<\/p>\n\n 2.1.2.\u00a0<\/strong>Clients acknowledge and accept the risks involved in adventure travel<\/p>\n\n 2.1.3.<\/strong>\u00a0Clients confirm that they don’t suffer from any pre-existing medical condition or disability which may prevent him from actively participating in the trip. If any person suffers from any medical condition or disability which will or may affect their trip arrangements, please contact us before making your booking to discuss your requirements.<\/p>\n\n 2.1.4.\u00a0<\/strong>The person making the booking confirms that he\/she is at least 18 years old and has full authority to firm a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware and advised and accept these conditions.<\/p>\n\n 2.1.5.<\/strong>\u00a0With the exception of self-guided trips (see below), a booking is accepted and becomes definitive only from the date we issue a confirmation invoice, to you or your authorized travel agent. It is at this point that contract is firmed between parts. Any online query for a booking request it’s not a confirmation. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices.<\/p>\n\n 2.1.6.<\/strong>\u00a0Certain documents may need to be sent by e-mail or post. References in these conditions to \u201csend\u201d and \u201cin writing\u201d or similar include communication by e-mail. You should contact us by email if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment).<\/p>\n\n 2.1.7.\u00a0<\/strong>Self-guided trips: We may not be in a position to confirm the costs for all services forming part of your self-guided holiday at the time of booking until your services are confirmed. If some costs cannot be confirmed, we collect the necessary deposit on the basis of the estimated price. Once we have confirmation of all applicable costs, we will issue a confirmation which will show the confirmed price. This price may be higher or lower than the estimated price. It is at this point that our price guarantee will take effect. If, however, an increase between the estimated price and the confirmed price shown on your revised invoice is greater than 10% of the estimated price, you may cancel your holiday and receive a full refund of all monies you have paid us notifying us in writing within 7 days. No compensation will be payable after this period.<\/p>\n\n 2.2. Individual Programs<\/strong><\/p>\n\n 2.2.1.<\/strong>\u00a0For Any Tour Lasting more than 1 (one) day a deposit of 50% of the total value must be made at the time of the booking.<\/p>\n\n 2.2.2.\u00a0<\/strong>Remaining payment is due 30\u00a0days prior to departure.<\/p>\n\n 2.2.3.<\/strong>\u00a0For any tour lasting under 1 (one) full day a deposit of 100% of the total value is required at the time of the tour booking.<\/p>\n\n 2.3. Business Events<\/strong><\/p>\n\n 2.3.1.<\/strong>\u00a0A deposit of 50% must be made at booking time. The remaining 50% plus any agreed amendment must be paid 60 days prior to the event.<\/p>\n\n 2.3.2.<\/strong>\u00a0Included and Not Included Items:<\/p>\n\n 2.3.2.1.<\/strong>\u00a0The Tour price is per person and includes those items mentioned in the \u201cINCLUDED\u201d section of our website or, in case of a custom proposal, in the included section of the proposal sent to you by email.<\/p>\n\n 2.3.2.2.\u00a0\u00a0<\/strong>Any item not mentioned in the included section is not included. Bikesul usually mention \u201cNOT INCLUDED\u201d for relevant items or services we consider important to call your attention to.<\/p>\n\n 2.4. Payment methods:<\/strong><\/p>\n\n 2.4.1.<\/strong>\u00a0We do not accept checks.<\/p>\n\n 2.4.2.<\/strong>\u00a0Payments by bank transfer must be made to our bank account which details are present in the invoice.<\/p>\n\n 2.4.3.\u00a0<\/strong>By credit or debit card having an additional cost of 2.5%.<\/p>\n\n 3. Booking Changes<\/strong><\/p>\n\n 3.1.\u00a0\u00a0<\/strong>A confirmed booking can be changed or transferred, free of charge, to a different trip or date, up to 45 days prior to departure. Thereafter all changes will be treated as cancellations and subject to the cancellation charges below.<\/p>\n\n 3.1.2.<\/strong>\u00a0Changes are subject to availability.<\/p>\n\n 3.1.3.\u00a0<\/strong>A confirmed booking for any tour lasting under 1 (one) full day can be changed or transferred up to 48h before the tour starts. (Not applicable to Business or Group Events)<\/p>\n\n 3.2.\u00a0<\/strong>Upon a booking change request the Client can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking directly and only on the Bikesul website. No further credit vouchers can be requested against the new booking. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher. In this case the Client can use the remaining balance for Bikesul equipment renting.<\/p>\n\n 3.3.<\/strong>\u00a0If you are unable to travel, in circumstances which we consider reasonable, the booking or your place on the booking may be transferred to another suitable person (introduced by the client) up to 15 days prior to departure. Any costs or charges incurred by us or any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be paid.<\/p>\n\n 4. Cancellations and Refunds<\/strong><\/p>\n\n 4.1.<\/strong>\u00a0By Bikesul\u2019s Initiative:<\/p>\n\n Bikesul has the right to cancel a program according to the following circumstances:<\/p>\n\n 4.1.1.\u00a0<\/strong>Force Majeure: Refunds and compensation payments are not liable in circumstances beyond our control or our supplier\u2019s control. This includes but is not limited to changes due to war, threat of war, acts of terrorism, civil strikes, natural disaster, fire, adverse weather, or similar circumstances. If possible, we will supply an alternative program.<\/p>\n\n 4.1.2.<\/strong>\u00a0Extreme weather conditions that may compromise the security of the program. In this case no refunds and compensation payments are not liable, we will offer an alternative program as close as possible to the original one.<\/p>\n\n 4.1.3.\u00a0<\/strong>Programs for individual guests with set date and minimum number of participants to given price: if the minimum number of participants is not achieved then you may choose one of the following options:<\/p>\n\n 4.1.3.1.<\/strong>\u00a0Money refund.<\/p>\n\n 4.1.3.2.<\/strong>\u00a0Price for an inferior group, to be accepted or not by the client; Alternative program;<\/p>\n\n 4.1.4.\u00a0<\/strong>Bikesul has the right to change the program or the routes whenever it’s necessary for any reason as per example road works, health, safety etc. No refund will apply in these situations.<\/p>\n\n 4.1.5.<\/strong>\u00a0In the unlikely event that we have to cancel your tour for any reason, we will refund you 100% of the amount paid, deducted of bank costs.<\/p>\n\n 4.2.\u00a0By Client\u2019s Initiative<\/strong><\/p>\n\n 4.2.1.\u00a0Individual package activities – including accommodation and activities.<\/strong><\/p>\n\n 4.2.1.1.<\/strong>\u00a0We highly recommend you to subscribe a trip cancellation insurance.<\/p>\n\n 4.2.1.2.\u00a0<\/strong>Should you be unable to proceed with your tour for any reason you should inform us immediately. Our cancellation and refund policy for all multi-day tours is as follows:<\/p>\n\n 4.2.1.2.1. For cancellations until 56 days before the tour start date, we refund your deposit minus 50\u20ac for handling fees.<\/p>\n\n 4.2.1.2.2.\u00a0<\/strong>For cancellations between 55 and 42 days before the tour start date, we will keep your deposit, but we will not charge anything else.<\/p>\n\n reservation administrator.<\/p>\n\n 4.2.1.2.2.\u00a0<\/strong>For cancellations between 55 and 42 days before the tour start date, we will keep your deposit, but we will not charge anything else.<\/p>\n\n 4.2.1.2.3.<\/strong>\u00a0For cancellations between 41 and 21 days before the tour start date, you can choose one of the following options:<\/p>\n\n 4.2.1.2.3.1.<\/strong>\u00a050% refund of the amount paid, deducted of bank costs<\/p>\n\n 4.2.1.2.3.2.\u00a0<\/strong>Rebook the tour on another date, subject to availability<\/p>\n\n 4.2.1.2.3.3.<\/strong>\u00a0Choose another available tour<\/p>\n\n 4.2.1.2.4.\u00a0<\/strong>For cancellations from 20 days before the tour starts there will be no refunds.<\/p>\n\n 4.2.1.2.5.\u00a0<\/strong>No refunds are available once the tour starts. Including weather or other factors beyond our control.<\/p>\n\n there will be exceptions, including weather factors or other circumstances beyond the control of Bikesul.<\/p>\n\n 4.2.1.2.6.\u00a0<\/strong>Exception: In case of illness of the participant (proven with an official medical report), including Covid-19 or Covid-19 restrictions, the booking can be postponed for other available dates. There are no costs or charges incurred directly by Bikesul, although eventual costs incurred or imposed by any supplier(s), might be applied. Any overdue balance payment must also be paid.<\/p>\n\n 4.2.2. Daily Tours<\/strong><\/p>\n\n 4.2.2.1.<\/strong> For cancellations\u00a024h before\u00a0the tour starts we will refund your deposit, deducted of bank costs.<\/p>\n\n 4.2.2.2.<\/strong> For cancellations\u00a0after 24h\u00a0before the tour starts there will be no refunds.<\/p>\n\n 4.2.2.3.\u00a0<\/strong>No refunds are available once the tour starts. Including weather or other factors beyond our control.<\/p>\n\n 4.2.3.\u00a0<\/strong>Business Events<\/p>\n\n 4.2.3.1.<\/strong> For cancellations until 56 days before the tour start date we refund your deposit minus 200\u20ac for handling fees.<\/p>\n\n 4.2.3.2.\u00a0<\/strong>For cancellations between 55 and 42 days before the tour start date, we refund your deposit minus 200\u20ac for handling fees, plus any other expenses associated such as suppliers\u2019 cancellations fees, route check)<\/p>\n\n 4.2.3.3.<\/strong> For cancellations from 20 days before the tour starts there will be no refunds.<\/p>\n\n 4.2.3.4.<\/strong>\u00a0No refunds are available once the tour starts. Including weather or other factors beyond our control.<\/p>\n\n 4.2.3.5.\u00a0<\/strong>Cancellation policies can be negotiated before booking but never after booking confirmation.<\/p>\n\n According to Portugal decree law n.\u00ba 24\/2014, from February 14th applicable to contracts concluded at a distance, has the right to freely terminate a contract, without indicating a reason, within 14 calendar days from the date of conclusion of the same or the date of payment for a purchased tour, as long as respected the set out in the previous description on point 1.<\/p>\n\n Consumer information<\/p>\n\n According to Portugal decree law 18.\u00ba law n.\u00ba 144\/2015, in the event of a dispute, the consumer may appeal to an Alternative Dispute Resolution Entity:<\/p>\n\n CIMAAL \u2013 Algarve Consumer Dispute Information, Mediation and Arbitration Center. All counties from Faro District.<\/p>\n\n Address: Ninho de Empresas, Edif\u00edcio ANJE, Estrada da Penha, 3\u00ba andar, sala 26, 8000 Faro;<\/p>\n\n Tel. 289823135<\/p>\n\n E-mail: cimaal@mail.telepac.pt<\/p>\n\n Website: http:\/\/www.consumidoronline.pt<\/p>\n\n 5. Risks and Liabilities<\/strong><\/p>\n\n 5.1.\u00a0<\/strong>The tour difficulty level is explained in each tour description. If you have any doubts please contact us.
\nYour booking is accepted on the following conditions:<\/p>\n\n You will inform us of any medical condition that may be affected by or affect the activity.<\/p>\n\n You understand and accept the risks associated with bicycle, canoeing, walking or jeep travel (depending on the tour you chose)<\/p>\n\n 6. Warranties, Insurances and liabilities<\/strong><\/p>\n\n 6.1.<\/strong>\u00a0Bikesul Unipessoal Lda is fully insured according to the Portuguese law in force for its activity. This means that those participating in our programs are covered by insurances as described below:<\/p>\n\n 6.1.1.\u00a0<\/strong>Personal Accident insurance policy \u2013 01694118<\/p>\n\n 6.1.1.1.\u00a0<\/strong>This insurance is nominal which means we need to know each participant’s full name, DOB and ID card\/passport before the starting date.<\/p>\n\n 6.1.1.2.<\/strong>\u00a0Coverage per accident:<\/p>\n\n Medical treatment: Limited to 3,500.00\u20ac <\/p>\n\n Death or Permanent Disability: Limited to 20,000.00\u20ac<\/p>\n\n 6.1.2.<\/strong>\u00a0Civil liability insurance policy \u2013 01694118<\/p>\n\n 6.1.2.1.<\/strong>\u00a0Civil liability insurance covers damages caused to third parties or clients and that occurs because of the activity and of our responsibility.<\/p>\n\n 6.1.2.2.\u00a0<\/strong>Limits:<\/p>\n\n 7. Responsibilities<\/strong><\/p>\n\n 7.1.<\/strong>\u00a0Bikesul accepts no liability for illness\/injury suffered by you or loss\/damage to your property during the holiday save that is covered by its insurances.<\/p>\n\n 7.2.<\/strong>\u00a0Travel insurance not included, should be arranged by you at the time of booking.<\/p>\n\n 7.3.<\/strong>\u00a0Trip cancellation insurance is not included in the tour price but is strongly recommended. This will protect you should you need to cancel for unpredictable reasons such as illness, and should provide for your air and tour refunds in full. Additional insurance for baggage, health\/accident is also strongly recommended.<\/p>\n\n 7.4.<\/strong> Our programs are run by experienced guides. We have emergency plans and procedures for all activities.<\/p>\n\n Procedure: In case of an accident, you or a member of our team will call the Emergency service. Transport costs to the hospital are your responsibility. If the emergency service considers an ambulance is not necessary, you must pay for a taxi, and this might not be refunded by the insurance company. Hospital bills must be paid by you. We will file a report to the insurance company. The insurance company will then decide the amount to be refunded.<\/p>\n\n 8. Available emergency means<\/strong><\/p>\n\n 8.1.<\/strong>\u00a0Portugal has a national emergency system that can be used anywhere in the country through the number 112. Free of charge.<\/p>\n\n 8.2.\u00a0<\/strong>Human resources: all Tour leaders have a 1st aid certificate.<\/p>\n\n 8.3.<\/strong>\u00a0Material resources: in all our programs, we have a basic 1st aid kit and mobile phones. We may also use our bikes or cars as emergency means.<\/p>\n\n 9. Trip participation and client responsibility<\/strong><\/p>\n\n 9.1.<\/strong>\u00a0You agree to accept the authority and decisions of our employees, Bikesul Tour Leaders and agents whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. When you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion.<\/p>\n\n 9.2.\u00a0<\/strong>\u00a0In case of illness, Bikesul will look for possible solutions in order to make your return. We will also try to recover, when possible, costs for unused services.<\/p>\n\n 9.3.<\/strong>\u00a0\u00a0If you commit an illegal act (including, for example, causing any damage) you may be excluded from the trip and we shall cease to have responsibility to\/for you as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. The Client will also be responsible for meeting any claims subsequently made against Bikesul and all costs incurred by us (including our own and the other party\u2019s full legal costs) as a result of his actions.<\/p>\n\n 9.4.<\/strong>\u00a0The Client should ensure to have appropriate travel insurance to protect you if any of the previous situations arises.<\/p>\n\n 9.5.\u00a0<\/strong>If you have any medical condition or disability which may affect your active participation on the tour of any other person, or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before confirming your booking so that we can assist you regarding the suitability of the proposed tour. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person develops after your booking has been confirmed.<\/p>\n\n 10. Itinerary changes<\/strong><\/p>\n\n 10.1.<\/strong>\u00a0We reserve the right to make changes to your itinerary. Should this be necessary we will do our utmost to ensure that any changes do not substantially alter the nature, structure durability and quality of the tour.<\/p>\n\n 11. Routes<\/strong><\/p>\n\n 11.1.\u00a0<\/strong>We cannot guarantee the condition or accessibility of routes, since they follow public roads that are subject to road works, diversions, landslides etc.<\/p>\n\n 12.\u00a0Support Car (Guided or Supported \/ Assisted Tours)<\/strong><\/p>\n\n 12.1.\u00a0<\/strong>Depending on the Tour booked the support car might not always ride with the group. It will be sometimes at a reasonable distance from the group in order to be able to reach it in a maximum of 60 minutes in case of need. The support car also does other services like setting up water and feed assistance points, preparing light snacks or doing shopping for the day.<\/p>\n\n 13.<\/strong>\u00a0Photographs, Videos and personal data<\/p>\n\n 13.1.\u00a0<\/strong>Upon a Booking confirmation, Client agrees that Bikesul is entitled to use the photographs taken during the activities for promoting and marketing purposes for our tours only. No images shall be used when the image of a person is equal to or larger than 50% of the photograph size.<\/p>\n\n 13.2.<\/strong>\u00a0All personal data collected by BIKESUL are provided voluntarily and will not be transmitted to third parties, unless authorized by the customer for that purpose, or in cases expressly mentioned in the contract.<\/p>\n\n 14. Queries and Complaints<\/strong><\/p>\n\n 14.1.\u00a0<\/strong>We will respond to your tour queries by email or telephone within 48 hours. Absence of reply may mean that we haven\u2019t received your query. Please resubmit.<\/p>\n\n 14.2.\u00a0<\/strong>If you have a problem during your tour, you should talk to your guide or phone Bikesul, and we will do our utmost to resolve the matter promptly.<\/p>\n\n 14.3.<\/strong>\u00a0Our first goal is to serve you well. Whenever you have a complaint, please try to inform us in time to solve it during your trip. Otherwise, you should notify us in writing with the details of your complaint within 30 days of your tour finish date.
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\n14.4.\u00a0<\/strong>According to legislation we have a complaining book. We also have a Compliment’s book.<\/p>\n\n Terms and Conditions – Online Sales<\/p>\n\n 1. GENERAL SALES CONDITIONS<\/strong><\/p>\n\n BIKESUL Unipessoal Lda (hereinafter referred to as Bikesul) wants you to feel familiar with how your data is collected, used, and communicated to third parties, as your privacy and its protection are essential to maintaining a relationship of trust.<\/p>\n\n The Privacy Policy practiced by BIKESUL UNIPESSOAL LDA complies with the General Data Protection Regulation (GDPR), a European regulation (EU 2016\/679) that establishes new rules regarding the protection, processing, and free movement of personal data within the European Union countries. As of May 25, 2018, this regulation replaces the Data Protection Law – Law No. 67\/98, of October 26.<\/p>\n\n This Policy describes the type of personal data collected, how it is used, and with whom it is shared. It also outlines BIKESUL UNIPESSOAL LDA’s general practices for handling Other Information (such as interests, demographics, and service usage) collected through monitoring and analytical tools. We also describe the measures we take to protect the information, your choices and access options, and how you can contact us regarding privacy practices.<\/p>\n\n All your personal information collected will be used to help make your visit to our website as productive and enjoyable as possible. Ensuring the confidentiality of the personal data of users on our website is important to BIKESUL UNIPESSOAL LDA.<\/p>\n\n The use of the website www.bikesul.pt implies acceptance of this privacy agreement. We may modify this agreement without prior notice. Therefore, we recommend that you regularly review our privacy policy to stay up to date.<\/p>\n\n 2 – DEFINITIONS<\/strong><\/p>\n\n 2.1. In making an online purchase, the client remains bound to the conditions of the items and services selected for the five days following the order date. After this time, BIKESUL reserves the right to update the cost of items and services. In this case, and after the three days, if the client wishes to finalise the purchase, he must pay the updated amount visible online at the time the request is confirmed.<\/p>\n\n Name; Address; Phone number (including landline and mobile numbers); Emergency contact phone number (including landline and mobile numbers); Email address; Profile picture; Social media nickname (e.g., Facebook username); Location information, if linked to an identifiable individual; Personal traits; Browsing habits, consumption, preferences, likes, and interests.<\/p>\n\n An identifiable individual is someone who can be identified, directly or indirectly, by reference to a specific identification number or one or more specific factors regarding their physical, psychological, mental, economic, cultural, or social identity.<\/p>\n\n 2.2. The client must always accept the General Terms and Conditions of the online shop.<\/p>\n\n Racial or ethnic origin; Political ideology or opinions; Religion or other beliefs; Health or illness; Legal background; Union membership; Sexual orientation.<\/p>\n\n We ask that you do not provide or disclose particularly sensitive data through our Website, our Social Media, or in any other way. However, if you communicate any such data to us, you are consenting and authorizing, under your full responsibility, that we store and process it in our files for the purposes expressed in this policy or those you specify when providing that data.<\/p>\n\n 2.3. “Other Information” includes, for example:<\/p>\n\n Browser and device information; Information collected through cookies, pixel tags, or other technologies, provided that the user’s subsequent identification is excluded; Demographic information, geolocation data.<\/p>\n\n 2.4. The online shop accepts the following payment methods: Credit Card or PayPal.<\/p>\n\n You may not send or publish Personal Information of other people on our Website, Social Media, or other channels, such as Email. If you wish to submit information about third parties, you must ensure that this information is submitted directly by the individuals in question, regardless of the contact method used (Website, Social Media, or other channels). If, despite this warning, you send us Personal Information about another person through posting it on our Website, Social Media, or other channels, you assume full responsibility for having obtained prior explicit authorization and consent from them to do so, including authorization for us to use this Personal Information as described in this Privacy Policy.<\/p>\n\n 3. ORDER DELIVERY<\/strong><\/p>\n\n 3.1. BIKESUL is liable only for a timely and correct shipping of the product to the transporter, but is not liable for delays caused by the transporter. Therefore, the estimated time for delivery of an online order is not binding.<\/p>\n\n 3.1. Personal Data<\/p>\n\n Personal Data for the purposes of this Privacy Policy refers to information that identifies you as an individual or relates to an identifiable individual.<\/p>\n\n 3.1.1 Personal Data submitted by the user:<\/p>\n\n We collect Personal Data when it is submitted directly on our website, such as when a job application is registered on the page dedicated for this purpose, or when you submit a general contact form. The personal data provided may include your name, address, phone number, email address, date of birth, country of residence, city\/location, nationality, education, work experience, current professional status, proficiency level according to the Common European Framework of Reference for Languages, educational institutions attended, courses attended, completion dates, and the grades obtained.<\/p>\n\n 3.2. Other Information<\/p>\n\n Other information refers to any data that is not intended to reveal your specific identity, such as browser information, usage data, information collected through cookies and other technologies, demographic information, geolocation data obtained with your consent, if required by applicable law.<\/p>\n\n 3.3 Information collected automatically<\/p>\n\n Our website collects information through cookies and other tracking technologies, either from us or third parties, such as Google Analytics, to enhance the functionality of the website and optimize and improve the user experience. For more information on how we use cookies and tracking technologies, please refer to our Cookie Policy.<\/p>\n\n Regarding the privacy policy of cookies and external monitoring tools, BIKESUL UNIPESSOAL LDA is not responsible for the privacy practices of such third parties. To stay informed, we recommend that you review the applicable third-party privacy policy.<\/p>\n\n BIKESUL UNIPESSOAL LDA ensures that your personal data is processed solely for the purposes communicated to you and will not be used for any other purpose. Thus, we process your personal data to ensure the quality of the service we provide and to better respond to your needs.<\/p>\n\n 4.1. Measure and improve our products and services<\/p>\n\n All your personal information collected will be used to help make your visit to our website as productive and enjoyable as possible, including: processing a job application; processing a contact request; measuring interactions with specific pages of the website; providing customer support; improving the interface of our website to ensure its navigation is intuitive and satisfactory.<\/p>\n\n 4.2. Improve website content<\/p>\n\n To make your experience more engaging and personalized, we may use any of the Personal Data and Other Information collected to ensure the website content reflects users’ preferences. For example, through our blog, we may present posts with relevant content for visitors, based on browsing habits on the website.<\/p>\n\n 4.3. To contact you<\/p>\n\n On our website, you can interact with us through various means, such as email, contact forms, or job applications. We may also use your information (including a phone number and email you have provided for this purpose) to contact you, respond to your comments, inquiries, or requests.<\/p>\n\n 4.4. To ensure your rights and those of BIKESUL UNIPESSOAL LDA<\/p>\n\n Under the data protection legislation in force in the European Union (the General Data Protection Regulation), the use of personal data must be justified based on at least one legal ground for the processing of personal data. You can refer to the explanation of the scope of each of these grounds. *<\/p>\n\n The legal basis for the collection and use of your personal data for customer support and marketing purposes is your consent.<\/p>\n\n *LEGAL GROUNDS FOR THE PROCESSING OF PERSONAL DATA:<\/p>\n\n When you have given consent for the processing of your personal data (for this purpose, a consent form will be presented to you for the use of your data, which can later be withdrawn);<\/p>\n\n When the processing is necessary to enter into a contract with you or to fulfill its execution;<\/p>\n\n When the processing is necessary to comply with the legal obligations to which BIKESUL UNIPESSOAL LDA is subject;<\/p>\n\n When the processing is necessary to pursue a legitimate interest, and our reasons for using it outweigh your data protection rights;<\/p>\n\n When the processing is necessary for us to establish, exercise, or defend a legal right in a judicial proceeding against you, us, or a third party.<\/p>\n\nPERSONAL INSURANCE LIABILITY<\/td><\/tr> Insurance cover<\/td> Capitals<\/td><\/tr> Death or Permanent Disability<\/td> 20.000,00 EUR<\/td><\/tr> * Medical Treatment and Repatriation Expenses<\/td> 3.500,00 EUR<\/td><\/tr> ** Liability Exploitation<\/td> 50.000,00 EUR<\/td><\/tr> * Deductibles: 50 EUR for Medical Treatment expenses
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\n** Deductibles: 10% (Material Damage) Minimum: 125 EUR, Maximum: 500 EUR<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
1.1 Early Return<\/strong><\/b>
\nAfter signing a contract with the customer, early return does not guarantee
\nreimbursement of the number\u00a0of unused days. In exceptional cases and after
\nanalysis, Bikesul may consider compensation.<\/span><\/span>
1.2 Extended return<\/strong><\/b>
\nThe return of a rental after the established period, implies the payment of the
\nadditional days in question, regardless of whether the bicycles were used or not, as
\nin this case they were unavailable for other rentals.<\/span><\/span>
2. Cancelations<\/strong><\/b><\/p>\n\nEquipamento<\/strong><\/td> PVP c\/IVA<\/strong><\/td> \u00a0<\/td> Equipamento<\/strong><\/td> PVP c\/IV<\/strong>A<\/strong><\/td><\/tr> KTM Carbon Disc Di2<\/td> 4.799\u20ac<\/td> \u00a0<\/td> Cadeira beb\u00e9<\/td> 59\u20ac<\/td><\/tr> KTM Carbon Ultegra<\/td> 2.299<\/td> \u00a0<\/td> Atrelado para crian\u00e7a<\/td> 499\u20ac<\/td><\/tr> KTM Carbon Ultegra Disc<\/td> 3.199\u20ac<\/td> \u00a0<\/td> GPS Garmin 1000<\/td> 600\u20ac<\/td><\/tr> KTM Carbon 105<\/td> 1 899\u20ac<\/td> \u00a0<\/td> Pedais Look Keo<\/td> 65\u20ac<\/td><\/tr> Kross AL Gravel<\/td> 999\u20ac<\/td> \u00a0<\/td> Pedais SPD SL<\/td> 55\u20ac<\/td><\/tr> KTM X-Strada Gravel<\/td> 1 899\u20ac<\/td> \u00a0<\/td> Pedais SPD<\/td> 35\u20ac<\/td><\/tr> KTM E-Bike Macina Sport<\/td> 3.699\u20ac<\/td> \u00a0<\/td> Capacete<\/td> 60\u20ac<\/td><\/tr> KTM E-bike Macina Cross<\/td> 2.399\u20ac<\/td> \u00a0<\/td> Cadeado<\/td> 15\u20ac<\/td><\/tr> Kross Trans 7 Men or Lady<\/td> 699\u20ac<\/td> \u00a0<\/td> Bolsa selim<\/td> 15\u20ac<\/td><\/tr> KTM Carbon FS 29er<\/td> 3 299\u20ac<\/td> \u00a0<\/td> Bomba<\/td> 15\u20ac<\/td><\/tr> Kross Lea<\/td> 579\u20ac<\/td> \u00a0<\/td> E-Bike Bosch carregador<\/td> 170\u20ac<\/td><\/tr> KTM Myroon<\/td> 2.599\u20ac<\/td> \u00a0<\/td> E-Bike chave bateria<\/td> 25\u20ac<\/td><\/tr> KTM Ultra Fun 29\u201d<\/td> 799\u20ac<\/td> \u00a0<\/td> \u00a0<\/td> \u00a0<\/td><\/tr> Kross Level<\/td> 799\u20ac<\/td> \u00a0<\/td> \u00a0<\/td> \u00a0<\/td><\/tr> KTM E-Bike Macina Team<\/td> 3 699\u20ac<\/td> \u00a0<\/td> \u00a0<\/td> \u00a0<\/td><\/tr> Kross Hexagon 24<\/td> 499\u20ac<\/td> \u00a0<\/td> \u00a0<\/td> \u00a0<\/td><\/tr> Kross Junior 20″\/24″<\/td> 379\u20ac<\/td> \u00a0<\/td> \u00a0<\/td> \u00a0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n Terms and conditions \u2013 Tours and Cycling Holidays<\/h1>\n\n
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